About the consultant

Experienced and results-oriented healthcare compliance and quality assurance professional with over 20 years of expertise in regulatory compliance, quality assurance and improvement, performance management, and commissioning. Proven ability to lead cross-functional teams, manage complex investigations, and drive continuous improvement in healthcare and public service environments. Recognised for outstanding communication, stakeholder engagement, and mentoring skills. Adept at navigating complex settings and delivering impactful outcomes.

My work history includes:
Five years as a CQC Inspector across a range of sectors plus 12 months in the CQC Policy & Strategy Team.
12 months as a Local Government & Social Care Ombudsman Investigator.
Ten years in health and social care compliance, performance management and quality assurance functions.

My CQC experience includes membership of report writing quality assurance panels, quality improvement champion projects, and coaching new Inspectors.

I have extensive experience of:
Regulatory compliance, audit and investigation.
Quality assurance and continuous improvement.
Risk assessment, management and mitigation.
Programme, project and change management (including PRINCE2).
Policy development and strategic planning.
Stakeholder engagement & relationship management.
Communicating and influencing including at senior levels.
Coaching, mentoring and team leadership.
Recruitment and selection of staff.

I am educated to master's degree level and my certifications and professional training includes:
Certificate in Leading Healthcare Quality and Safety.
Certificate (CACHE Level 2) in Safe Handling of Medication in Health and Social Care.
Certificate in Corporate Governance and Risk Management, Chartered Institute of Internal Auditors.
Professional Award in Compliance Audit and Assurance, Chartered Institute of Internal Auditors.
PRINCE2 Project Management: Foundation and Practitioner.
ILM Level 5 in Leadership and Management.